M&E Technical Services Manager (Croydon)

Date Posted: Mon, March 18, 2019

Job Salary: £60k / Salary Range: Other / Location: London /

Our client is currently looking for a M&E Technical Manager working in a Critical Environment. Providing technical guidance with all aspects of engineering and administration on site, responsibilities will be to carry out efficient running of the critical and non-critical services and associated functions. This is a key appointment and will require the individual to be strong handed related to engineering and demonstrate execution of the administrative systems. You must have the ability to communicate to the users on all aspects of problems/complaints associated with the electrical and mechanical infrastructure and to provide detailed reports including root cause analysis for any failure. Providing cover when the Engineering Manager is unavailable. You will also be appointed Senior Authorised Person, for the operation of both Low and High Voltage equipment at on site. Where required to produce robust processes and procedures to ensure compliant operation of HDC/CDC


Ensure that accurate and comprehensive records are kept pertaining to Health & Safety, Electrical installation works, general building Compliance and QA.

Supervise sub-contractor work approvals and safe operation while repair or services are carried out on site.

Conform to the Permit to Work System in accordance with company Quality, Health & Safety procedures and client requirements (or approved client systems).

Ensure that suitable equipment and parts are available to carry out additions or modifications to critical plant and systems.

Ensure that Method Statements and Risk Assessments are prepared, reviewed and utilised for all tasks to be carried out to ensure safe working practices.

Ensure a professional image of the company is presented to clients and visitors.

Undertake other tasks as defined and requested by local or client management.

Ensure an awareness and compliance to the contractual KPI’s/SLA’s.

Ensure the Computer Based Maintenance system, Concept is kept up to date for accurate assets.

Make detailed plans to accomplish goals and direct the integration of technical activities.

Perform and implement policies, standards and procedures for the site team.

Perform administrative functions such as reviewing and writing reports.

Present and explain proposals, reports and findings to client team.



Directly accountable to Company Operations Manager and client Data Centre Ops Manger.

Provide leadership, and that contractual commitments are met and exceeded.

This post carries some direct budgetary responsibility but financial awareness is essential.

Ensure that Critical contacts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.

Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full potential

Undertake best drills/scenario training with each team, High Voltage assessments and training  covering HDC & CDC

Working with Engineering Managers to ensure the collaborative development of the business, best practice, effective team working, and support to colleagues

Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts

Delivering effective business communication through advice, review,  leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting as appropriate

Strong organisational and communication skills with the ability to prioritise workloads. Ability to work under pressure whilst remaining calm, clear thinking and be able to deliver the required services to the client within the given time constraint

Technically able and have a good understanding of the building service systems, able to diagnose problems and resolve issues

Responsible for escalation of all incidents to the client and Company, ensuring the approved escalation procedure is adhered to.

Management of engineering services within the data centres, critical loads, including Generators, UPS systems, Chiller plant, BMS/Ignition and HV/LV systems

The upkeep of O&M manuals, test equipment and technical build drawings

To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices with emergency/contingency procedures with critical systems

Assist the project team with all technical and operational problems which may arise

Manage the Waste stream duty of care logbook including software/firmware version control

Calibration folder & organising of tools at each site

Requesting/reviewing TCM’s for Engineering Managers for all works

To undertake annual performance reviews of Engineering Managers.


Person Specification:



A good basic education is essential, with good written and spoken English and Mathematical skills.



Formally trained in Mechanical/Electrical/Refrigeration Building Services maintenance.

Strong skills on Building Management Systems would be an advantage.



Experience of maintaining tight humidity & temperature control conditioned environments.

A good all round knowledge of Heating & Ventilation / Air Conditioning and building support systems and their methods of control.

HV Authorised (SAP qualified)

17th Edition Regulation

Working in a critical environment – data centres

A minimum of 10 years supervisory/engineering experience.

Minimum ten years Technical Management experience

Good verbal communication skills

Good written English skills



Committed to the delivery of excellent customer service.

Calm manner, able to work under pressure.

Able to make sound decisions when needed.

Physically fit.

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