Network Engineer

Date Posted: Wed, September 20, 2017

Job Salary: £150 - £185 per day / 3-6 month Contract / Salary Range: Other / Location: Essex /

Full Driving License and vehicle are essential as you will be traveling between sites in the East London & Essex

Intermediate level Network Engineer required asap to join our clients current operations team.

Hours: Shift work between hours of 08:00 -18:00 (working 7.5 hours a day)

Key Responsibilities:

  • Report directly to the Network and Telecoms Manager
  • Working as part of the operations team, the Network Engineer will be responsible for managing the daily, weekly and monthly network support checklists.
  • Major working relationships and liaison with IT and any other departments or external agencies.
  • Support the Network Manager in the day to day management of company networks which includes wired and wireless.
  • Working as part of the network 3rd line technical support team.
  • To provide the highest level of technical support remotely and over the phone.
  • Troubleshooting high levels of complexity IT support tickets.
  • To ensure support tickets, service request are completed within the agreed service level agreement at all times.
  • Carry-out prompt escalation of possible fault or problems to Network Manager or other appropriate IT Management.
  • Ensure approved change controls and any changes are fully documented.

Qualifications 

  • ITIL Foundation certification or higher (Desirable)
  • Cisco CCNA or higher (or relevant exposure and experience) (Essential)

Experience

  • 1-2 years’ experience in 3rd line network support / Infrastructure support (Essential)
  • 2-3 years or more experience within ICT and ICT customer service support (Essential)
  • NHS Experience (Desirable)
  • Experience with dealing with 3rd parties including BT / Virgin Media / BT N3 and NHS digit (Essential)
  • Experience of undertaking Network surveys and Network audits or research to support new site developments and develops methodologies for the analysis and/or interpretation of data (Essential)
  • Experience of Interpreting data, creating reports; network designs and topology, develops or programs and maintains routing designs and maintain IP addresses (Essential)
  • Good understanding of LAN’s, WAN, Routing protocols etc. (Essential)

Change Management

  • Completing necessary change control forms for approval (Essential)

Technologies Used

  • Microsoft Office Suite (2013 / 2016 / Other) (Essential)
  • Microsoft Active Directory 2012 / 2016 (Essential)
  • Network Cabling Specifications (Essential)
  • Cisco AnyConnect – Remote access solutions (Desirable)
  • Cisco Switches (2960, 3560, 3750, Nexus 5K) (Essential)
  • Cisco ASA firewalls (5500) (Desirable)
  • Cisco Routers (2800, 2900, 3700) (Essential)
  • Cisco Wi-Fi Controllers (Desirable)
  • Palo Alto Firewalls (Desirable)
  • Solarwinds (Desirable)
  • Cisco Prime (Desirable)
  • Cisco ISE (Essential)
  • Windows 10 and above (Essential)
  • Windows Server DNS /DHCP (Essential)

Customer Service skills

  • Highly competent methodology and troubleshooting skills (Essential)
  • Excellent Interpersonal skills (Essential)
  • Professional, Calm and efficient manner (Essential)
  • Used to working in a highly busy environment (Essential)
  • Adaptability, flexibility to cope with uncertainty and change (Essential)
  • Team Player, ability to bounce ideas and design off one another within a team (Essential)
  • Tenacious trouble-shooter / Strong and methodical approach to troubleshooting support tickets (Essential)
  • Be prepared to work outside of normal working hours to ensure testing and implementation can occur in order to minimize disruption to service users (Essential)
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