Based Milton Keynes
Main Purpose of Job:
To deal with all telephone requests for service from customers and contract managers/supervisors
To pre book Preventive Planned Maintenance services for the engineers
To allocate the engineers to reactive and project works
To ensure that the engineering time is used effectively and efficiently
To impart information to the engineers to enable them to submit their reports correctly, providing job numbers, service hours allowed, contact names, site addresses, service types and reported/identified problems.
To provide order numbers for parts, components and specialist services as detailed by managers.
To input feedback into the PPM and Helpdesk systems from the engineers reports.
To provide management reports from the Helpdesk and PPM systems.
To support new contracts and high levels of extra works the contracts are already generating
Main Duties and Responsibilities
Accept customers and engineers telephone calls and log all information as required on the help desk systems
Ensure that the engineering labour is utilised in the best manner possible
Ensure the correct discipline of engineer is matched to the tasks
Issue and confirm returns of planned maintenance services
Input engineers reports onto the helpdesk and planned maintenance computer systemsApply Now!