Commercial Property Manager

Date Posted: Tue, November 21, 2017

Job Salary: £24 / Salary Range: Other / Location: London /

Commercial Property Manager West London Around £24ph Ltd 3-6 month temporary BBL are currently seeking a Commercial Property Manager, based in West London. PURPOSE OF ROLE: The successfully applicant will be working directly to the Senior Property Manager and will support in managing the diverse range of service delivered by property management team from managing day to day corporate property issues through to taking responsibility for the client side operational management of the outsourced contract for the non-operational commercial property portfolio. In addition, to give professional advice on asset management and property matters as required to members, client departments the public and outside bodies as appropriate including the management of special projects/casework. KEY ACCOUNTABILITIES The specific responsibilities of this flexible role will vary and may alter from time to time to respond to the needs of the service. Responsibilities will include (or be equivalent to) those listed below Corporate 1. To work effectively as part of the Property Management team, delivering corporate objectives through the work of the department. 2. To work flexibly across the service area and with partners to achieve the objectives of the company. 3. To work as part of multi disciplinary project teams to enable the breaking down of divisional and departmental barriers and to encourage the concept of both internal and external partnership working. 4. To lead and work with key stakeholders, local residents and the voluntary sector in improving service delivery and promoting creative and innovative ways of working to improve efficiency and secure value for money. 5. To promote a philosophy of putting customer needs first at every opportunity and to put in place management arrangements to action this. 6. To oppose and where possible eradicate all forms of discrimination, making a positive contribution to managing diversity, both as an employer and service provider. 7. To raise performance in the organisation by contributing to a culture of continuous improvement. 8. To act as ambassador for the Borough, promoting a positive image of the organisation and championing the interests of the organisation’s community, stakeholders and partners at external conferences, seminars and working parties as may be required. 9. To provide professional advice on relevant areas of service delivery, ensuring compliance with the organisation’s standing orders including presentation at committee meetings. 10. To demonstrate and ensure high standards of probity and compliance with organisation policy, standing orders and the law. Functional 1. To take responsibility of for the day to day contract management of the outsourced asset management contract which deals with the management of the non-operational commercial property portfolio (excluding housing properties). 2. To monitor the delivery of the service specification and report back on key performance indicators to ensure the outcomes are delivered in an effective way. 3. To be responsible for the day to day management of the surplus / vacant commercial sites which are awaiting disposal or letting. This includes the establishment of meanwhile uses, arranging security, maintenance etc. 4. To be responsible for monitoring the commercial sites and surplus sites operational budget of circa £800k pa to ensure that income is maximised and expenditure is minimised through good property management practice and in accordance with the Corporate Property Strategy. 5. To act as the conduit between the outsourced service provider and the organisation support services as necessary. 6. To be responsible for procuring and implementing supplies, services and works contacts in accordance with the Organisation Tenders and Contract regulations to support the day to day management of the property portfolio. 7. To work effectively as part of the Property Management team and undertake all aspects of property management work to optimise the use and performance of the organisation’s operational and non-operational portfolio. 8. To support colleagues on delivery of ‘Special Projects’ ranging from acquisitions, disposals, development projects etc. as and when required from inception through to successful completion. KEY PERFORMANCE INDICATORS: • Managing the KPIs as set out in the outsourced service specification. • Delivering casework within agreed timescales KEY RELATIONSHIPS (INTERNAL AND EXTERNAL) • Outsourced asset management provider. • Legal Services • Finance • External consultants and contractors STANDARDS Equal Opportunities: The organisation has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work. Health and Safety: The company is committed to a healthy and safe working environment and expects all its employees to implement and promote its policy in all aspects of their work. Confidentiality: The company is committed to maintaining privacy of all its staff and customers. It expects all staff to handle all individuals’ personal information in a sensitive and professional manner. All staff are under an obligation not to gain access or attempt to gain access to information they are not authorised to have. Safeguarding: The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The duties of this post will change and develop over time. It is the manager’s responsibility, in conjunction with the post holder, regularly to review this document and amend it when necessary. Employee Specification KNOWLEDGE AND EXPERIENCE: 1. Property management experience of managing a large and diverse portfolio of corporate properties. 2. Ideally will have knowledge of acquiring and disposal of property assets in accordance with S123 of the Local Government Act. 3. Experience in procuring and managing property consultants for commissioning projects and services 4. Detailed knowledge of all relevant property legislation including the Landlord and Tenant 1954 Act 5. Experienced in instructing lawyers to provide Counsel opinion on detailed property matters and deal with day to day property/ landlord and tenant matters. SKILLS & ABILITIES: 1. Ability to operate effectively as part of a team and to manage conflicting priorities in a pressurised and fast-moving environment. 2. Ability to communicate clearly both verbally and in writing with a range of audiences including senior managers, Members, other professionals and members of the community, and the ability to produce concise reports explaining issues in plain English. 3. Able to consider and analyse all available and relevant information, take initiative and involve all relevant people to reach good decisions. 4. Able to understand the needs and expectations of internal and external customers so creating and maintaining a customer-centred culture 5. Able to communicate effectively in a way that is open, consistent and clear. 6. Committed to the organisational values and priorities and understands the implications of working in a political and complex environment including the role of elected Members and the Company’s leadership role. 7. Good negotiating and influencing skills, with a proven ability to build consensus, obtain support of team members and key stakeholders. 8. Good interpersonal skills and the ability to engage with partners and stakeholders to build strong working relationships, providing clear direction to consultants and contractors 9. Ability to appraise options and to make clear decisions. 10. Good knowledge of and ability to use corporate ICT systems and Microsoft Office as well as specialist and bespoke software. 11. Must be able to travel around the Borough and region including undertaking site visits. PERSONAL STYLE AND BEHAVIOURS: 1. Ability to see clearly the ‘bigger picture’ and anticipate changes and challenges. 2. Able to respect people and recognise and support individuals to demonstrate fair and consistent work practices and personal behaviours. Proactively building and maintaining relationships with others to deliver objectives. 3. A credible team player with recognisable integrity, able to obtain and maintain the trust of a range of stakeholders. 4. Displays personal commitment to delivery of the service and is willing to go the extra mile in the pursuit of excellence. 5. Applies innovation and positivity to break down barriers to delivery and solve problems. 6. Thinks creatively and actively seeks to apply new methods and theories where these will lead to service improvements. 7. Takes responsibility for personal and professional development, demonstrating willingness to acquire new skills and knowledge with a commitment to learning. 8. Works positively with colleagues, contributing effectively to teams and inspiring others. 9. Commercially focussed and committed to professionalism. 10. At all times promotes innovation, best practice and excellence in service delivery. 11. Committed to the promotion of equality and diversity, identifying service strategies to deliver equitable and fair services for users and employees, and challenging discriminatory practices. ESSENTIAL QUALIFICATIONS: 1. Must hold a degree or equivalent (minimum BTEC HNC/HND) in field of Property with a substantial experience in delivering property management services. 2. Membership of a Royal Institution of Chartered Surveyors (General Practice faculty) Apply for the Commercial Property Manager role ASAP.

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